Return FAQ’S
Our return policy allows returns and exchanges within 14 days of delivery, ensuring items are in their original condition with tags attached. We offer free returns, excluding original shipping fees, and process refunds within 5 business days of receiving the returned items.
To initiate a return or exchange, please visit our “Returns and Exchanges” page on the Patrick Radcliffe website. Follow the step-by-step instructions to complete the process. If you encounter any issues, our customer service team is ready to assist you.
No, all sale items are not eligible for return or exchange.
Patrick Radcliffe offers free returns and exchanges. However, please note that any original shipping fees are non-refundable.
Once your return is received and inspected, we will process your refund to the original payment method within 3 business days. Please allow additional time for your bank to process the transaction.
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Yes, you can exchange your item for a different size or color, subject to availability. If the desired item is unavailable, a refund will be processed.
If you receive a damaged or defective item, please contact our client service team immediately. We will provide instructions on how to return the item or arrange for a replacement
You can track the status of your return or exchange by logging into your Patrick Radcliffe account. Once your return is processed, you will receive a confirmation email with the details.
Unfortunately, orders cannot be changed or canceled once they are placed. Please review your order carefully before confirming your purchase. If you have concerns about your order, please contact our client services team for assistance.
For further assistance or inquiries, please reach out to our dedicated customer service team on our contact page. We are committed to providing timely and helpful support for all your questions and concerns.